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Frequently Asked Questions

Prescription Lenses

What information do I need to order prescription glasses from your site?
Can I have lenses made in my own frames?
Can you install non prescription lenses in the frames that I order?
What kind of lenses will I get with my new eyeglasses? Can I get better lenses?
Why are Varilux Progressive lenses more expensive?
What are Progressive Lenses?
What are A/R Lenses?
Why do you offer 3 types of A/R coatings?
I don't want thick lenses, what is the best way to avoid this?
Are there different types of glare?
Who can benefit from 1.67 Thin & Lite lenses?
What is Transitions VI and how is it different/better?
Why is Crizal Avance so expensive compared to other Anti-Reflective lenses?
Do you sell prescription sunglasses and other tinted lenses?
I ordered prescription eyeglasses. How long do I have to wait before they ship?
I'm not sure how to read my prescription
I'm unsure about how to enter my prescription online. Can I send it to you instead?
What is a PD Measurement?
How do I get my PD measurement?
Can I use my contact lenses prescription?
I'm not comfortable with my new glasses. I see well, but I can't wear them for very long. What do I do?
Do you work with insurance companies?

Buying Sunglasses

Are polarized lenses the best sunglasses lenses?
What are Quick Ship sunglasses?
Are all of your designer sunglasses authentic?
What are Marketplace Items?

Buying Eyeglasses

What are Quick Ship eyeglasses?
Are your designer eyeglasses authentic?
How do you sell eyeglasses for such a great price?
What are Marketplace Items?

Shipping and Returns

When will my order ship?
What is your return policy?