Frequently
Asked Questions:
I
made a mistake entering my order. How can I correct it?
Do you accept any insurance?
Can I use my credit card for International
orders?
If I did not receive an order confirmation,
did my order go through?
If my sunglasses or frames are on backorder,
when will I be charged for them?
Does my purchase come with a warranty?
What are my shipping options?
What is your return policy?
What payment methods are available?
Where do I fax my eyeglass prescription?
Can I use my contact lens prescription
to purchase prescription glasses?
How do I go about measuring my PD (pupillary
distance)?
Is my product in-stock?
Can I cancel my order?
How long does it take to process my order?
If I order Next Day shipping will I receive the order within 24 hours?
- I
made a mistake entering my order. How can I correct it?
- Immediately call 1(516)775-2485
or send an email (info@eyeglasses123.com)
alerting us because we process orders very rapidly. For this reason we
ask you to please double-check your prescription and shipping information
prior to submitting your order.
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- Do
you accept any insurance?
- Most vision
insurance plans offer "out-of-network" benefits. This means that if you
buy glasses, reading glasses or sunglasses online
at eyeglasses123.com,
you can submit the receipt to your vision insurance company and still
get some reimbursement. Every vision insurance plan is different, so you
must contact your vision insurance plan administrator to find out the
exact benefits that you get in your own vision insurance plan.
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- Can
I use my credit card on International orders?
- Sorry, at the present time
we are only able to accept Paypal as payment on all international
orders. If you do not have a Paypal account set up already, it is easy
to set up and safe, and you can fund your paypal account with your credit
card.
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- If
I did not receive an order confirmation, did my order go through?
- After you complete placing
your order on line you should get an order confirmation number. If you
did not get one please go to Track
Order.
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- If
my sunglasses or frames are on backorder, when will I be charged for them?
- You will not be charged
untill your order has shipped.
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- Does
my purchase come with a warranty?
- At eyeglasses123.com we
only sell brand new, 100%
authentic genuine eyewear which includes their original packaging
material and accessories. (cloths, warranty information, etc.). All eyeglass
and sunglass frames come with a one year manufacturer's warranty against
defects. If you detect a manufacturing defect (structural design, hinges,
colorings), please contact us at info@eyeglasses123.com.
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- What
are my shipping options?
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- What
is your return policy?
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- What
payment methods are available?
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- Where
do I fax my eyeglasses prescription?
- Please fax your prescription
to 516-775-2485. Or you can scan and email your prescription to info@eyeglasses123.com.
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- Can
I use my contact lens prescription to purchase prescription glasses?
- While your contact lens
and eyeglass prescriptions may seem the same, they usually have differences.
You must have your eyes examined and asked for an eyeglass prescription,
(must be less than 2 years old), before ordering with us.
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- How do
I go about measuring my PD (pupillary distance)?
- PD is the distance from
the center of the pupil (black spot) in one eye to the center of the pupil
in the other eye. This measurement improves the positioning of your lenses
within the frame you have chosen. It can be provided in minutes by your
optician or eye doctor, and so we recommend that you ask for it when you
have your eyes examined. To print out our PD Ruler, Print
Ruler.
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- Is
my product in-stock?
- Most of our products are
in-stock. If we sell out of the item you ordered, we will notify you by
email. If you want to check availability of a product before you order,
please email us at info@eyeglasses123.com.
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- Can
I cancel my order?
- Cancellations: Please
email us at info@eyeglasses123.com
if you would like to cancel your order. Please put "Cancel my order" in
the subject.
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- How
long does it take to process my order? If I order Next Day shipping will I
receive the order within 24 hours?
- We ship in-stock
products within 24 hours. If the item is not in stock, it will take 2-3
days to get it into our warehouse from the manufacturer. We would then
ship your order out immediately using Next Day shipping. Custom orders,
including Rx prescription glasses and sunglasses usually ship within 5-7
business days.
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