Oakley OO9102-HOLBROOK Sunglasses

How do I submit a prescription with my order?

Simply attach a scanned copy or photo of your prescription when adding an eyeglass frame to your order. You can alternatively fax your prescription to (516) 352-2438. When faxing your prescription please add your full name, phone number and order number to a cover sheet.

We can also contact your eye doctor directly for you and get your prescription details. Just select the corresponding option when adding lenses to your order.

What is Pupillary Distance (PD)?

Click here to download the below PD instructions in PDF format

How can I tell what size my current frame is?

What type of lenses do you recommend for my prescription?

Generally, if you have a high prescription strength (over + or - 3.00 Diopters), we recommend you select a Hi-Index Prescription Lens and a smaller frame.

A Hi-Index lens is denser and bends light better than a lower index lens (like plastic lenses). Since Hi-Index lenses do a better job of bending light, less lens material is needed and the result is a thinner lens. Another way to keep lens thickness to a minimum is to select a smaller frame. A smaller frame does not need a larger lens blank. If we can start with a smaller lens blank, the finished lens will have a thinner edge and a thinner center. Also, the shape of the frame comes into play with higher power lenses. When selecting a shape for higher power lenses, round or oval is the best shape since the outer edges of the lens blanks (usually the thickest part of the lens) are cut away.

If your questions about lens thickness or which lens material is best for your prescription, you can call our friendly Customer Service department at (877) 275-1969.

Why should I buy from you?

1. We only sell authentic merchandise.
2. You have 30 days to make sure you love your new frames.
3. We have an A+ rating with the Better Business Bureau.
4. You are buying from Licensed Optician's and Optometrist's who understand your needs and genuinely care about your finished pair of eyeglasses or sunglasses.
5. Our optician's review every prescription order the same way we do it in our own store to make sure the frame selection is the right choice for your prescription.
6. All of our products are in stock. We usually ship the same day. (M-F)
7. Most prescription lenses usually take an additional 1 to 2 days. (Progressives lenses take an additional 3-5 days.)
8. If you have a problem or concern, we get back to you quickly.

Are your glasses really authentic?

Every item we sell on our site is purchased directly from the licensed frame manufacturer for that brand.

If you are selling authentic goods, then why are your prices so much cheaper than anywhere else?

Many of the items we sell on our site are purchased at the end of the season from the manufacturer.

When buying this way and in large volume, we are able to negotiate for much better prices.

What is your return policy?

You can return any unused item for up to 30 days from the date of delivery. There is never a restocking fee.

Are Prescription Lenses returnable?

Yes, however, since eyeglass lenses are a custom made product we deduct 50% of the price you paid. If your lenses were free with your order, we will deduct 50% from the normal charge.

Do I have to pay for return shipping?

We would like to be able to provide you with free shipping both ways. Unfortunately, in order for us to offer you these incredible prices, we are not able to include shipping costs with your purchases and or your returns.

Do all of you eyewear come with the original cases, boxes, and paperwork?

Buying the way we do, we are not always able to get the original cases, boxes and paperwork We make every effort to supply you with them when they are available. When not available we supply a good looking protective hard case and a microfiber cloth for all of the eyewear we sell.